Platform kaise chalayen

Shuruaat

Apne account ka address kholein aur email aur password se sign in karein. Password bhool jayein to Forgot password par click karein — reset link aap ke email par aata hai.

Dashboard kya batata hai

Sign in ke baad pehla screen dashboard hai. Yahan char cheezein ek nazar mein dikhti hain: kitne contacts hain, kitne campaigns bane, is mahine kitne email gaye, aur kitne aaye. Neeche Monthly usage mein aap ka plan ka istemal dikhta hai — jaise 60 / 100,000 contacts.

Contacts add karna

Sidebar mein Subscribers khol kar Add contact par click karein. Sirf email address zaroori hai; naam, company, phone aur country marzi ki baat hain — lekin agar aap email mein naam likhna chahte hain to first name zaroor bharein.

1. Email address likhein.
2. Naam bharein taake email mein {{first_name}} kaam kare.
3. Dayen taraf Status chunein — normally Active.
4. Lists mein tick karein ke ye contact kis list mein jayega.
5. Save.

CSV se import

Ek ek kar ke add karne ke bajaye CSV file upload karein. Import kholein, file chunein, phir batayein ke aap ki file ka kaun sa column platform ke kis field se milta hai.

1. CSV upload karein — 50 MB tak.
2. Columns match karein: aap ka "Email" hamare email se, waghera.
3. Chunein ke jo contact pehle se mojood ho us ka kya karna hai — skip ya update.
4. Lists aur tags chunein jo sab ko lag jayen.
5. Start import. Bara file background mein chalti rahegi; aap doosre kaam kar sakte hain.

Import ke baad screen batati hai ke kitne naye aaye, kitne pehle se thay, kitne invalid thay aur kitne do-not-send list par honay ki wajah se rok diye gaye. Jo rows theek nahi thin unhein alag CSV mein download kar sakte hain — theek kar ke dobara upload karein.

Lists aur Tags

List woh hai jis ke liye log sign up karte hain — "Newsletter", "Customers". Campaign list ko bheja jata hai. Tag sirf aap ki nishani hai — "VIP", "Karachi", "2026 mein khareeda". Ek contact kai lists aur kai tags mein ho sakta hai.

Farq yaad rakhne ka aasan tareeqa: list se log khud judte hain, tag aap lagate hain. Unsubscribe list se hota hai, tag se nahi.

Segments

Segment ek khud chalne wali list hai. Aap shart likhte hain, aur jo bhi contact us shart par poora utarta hai woh khud us mein aa jata hai — aur na utray to nikal jata hai. Jaise: "woh log jinhon ne pichla campaign khola magar click nahi kiya".

1. Segments → Create segment.
2. Naam dein, phir shartein add karein — status, list, tag, city, ya campaign ka amal.
3. Chunein ke saari shartein poori hon ya koi ek.
4. Save se pehle screen batati hai ke abhi kitne contacts is mein aate hain.

Templates

Platform ke saath 10 tayar templates aate hain. Inhein waise hi bhej sakte hain ya apni design bana kar save kar lein taake har baar dobara na banani parhe.

Design blocks se banti hai: heading, text, image, button, divider, columns, social links aur footer. Har block ko click kar ke uska text, rang aur spacing badla ja sakta hai.

Campaign banana aur bhejna

Create Campaign par click karein. Screen char hisson mein bata hua hai — Basics, Audience, Sending aur Template. Jab tak aap khud send na dabayen, kuch nahi jata; beech mein Save draft kar ke chhor sakte hain.

1. Basics — campaign ka naam (sirf aap dekhte hain), subject line, preview text, aur "from" naam aur address.
2. Audience — list ya segment chunein. Screen batati hai ke kitne logon tak jayega.
3. Template — tayar template chunein ya blocks se apni design banayein.
4. Sending — abhi bhejein ya date aur waqt chunein.
5. Bhejne se pehle test email apne aap ko bhej kar dekh lein.

Bhejne ke baad

Bara campaign ek saath nahi jata — thore thore kar ke jata hai, taake provider ki had par na lagey. All Campaigns mein progress dikhti rehti hai, aur beech mein Pause bhi kar sakte hain.

Results dekhna

Analytics mein har campaign ki report hai: kitne gaye, kitne khulay, kitne clicks huay, kitne bounce huay aur kitnon ne unsubscribe kiya. Kaun sa link kitni baar click hua, ye bhi alag se dikhta hai.

Neeche ek ek contact ki tafseel hai — kis ne khola, kis ne click kiya, kis tak pohancha hi nahi. Ise CSV mein download bhi kar sakte hain.

SMTP — email kis raste jata hai

Starter ($5/mah) se upar har plan par apna SMTP account jorh sakte hain — Gmail, Zoho, Amazon SES, Mailgun, ya koi bhi provider. Fayda ye ke bhejne ki had aur reputation aap ki apni hoti hai. Admin ka diya hua SMTP phir bhi saath chalta rehta hai.

1. SMTP Accounts → Add.
2. Host, port, username aur password bharein — provider ne jo diye hon.
3. Ghanta, din aur mahine ki had likhein taake provider ki limit se aage na barhein.
4. Test dabayein. Ye asli connection banata hai — pass ho to hi save karein.

Admin ka SMTP kaise kaam karta hai

Do raste hain jin se email nikal sakta hai: aap ka apna SMTP, aur platform ka SMTP jo admin ne aap ko diya ho. Free plan par sirf doosra rasta khula hota hai; baqi plans par dono chalte hain.

Admin ka SMTP aap ki screen par nahi dikhta — na uska password, na host, kuch bhi nahi. Aap ko sirf itna karna hai: campaign banayein aur Send dabayein. System khud dekh leta hai ke aap ke liye kaun sa account khula hai.

1. Admin apne paas ek SMTP account banata hai aur usay global rakhta hai.
2. Phir woh usay assign karta hai — ya poore platform ko, ya kisi ek plan ko (jaise "sab Free wale"), ya sirf aap ke account ko.
3. Jaise hi assignment ban jati hai, aap ke campaign us raste se jane lagte hain. Aap ki taraf se koi setting nahi badalni.

Admin ke account par bhi ghanta/din/mahina ki had lagi hoti hai, aur woh had aap ke plan ki had se alag cheez hai. Dono mein se jo pehle khatam ho, bhejna wahin ruk jata hai — aur aglay ghante ya din woh khud chal parta hai.

Pro par rotation milta hai: kai accounts baari baari istemal hote hain, aur agar ek jawab dena band kar de to us se bhejna khud ruk jata hai.

Inbox — jawab parhna

Ye platform sirf bhejta nahi, aap ka mailbox bhi jorhta hai. IMAP se connect karein aur jawab yahin parh lein — alag email app kholne ki zaroorat nahi.

1. Mailboxes → Add mailbox.
2. IMAP host, port (aam tor par 993), username aur password dein.
3. Test connection — kaamyab ho to save karein.
4. Pehla sync khud shuru ho jata hai; uske baad har chand minute baad naye email aate rehte hain.

Campaign replies

Jab koi aap ke campaign ka jawab deta hai, platform us jawab ko usi campaign se jorh deta hai. Campaign Replies mein saari guftagu ek jagah hoti hai — kis ne kya kaha aur kis email ke jawab mein.

Har guftagu ki ek halat hoti hai: New, Read, Replied, Closed. Inbox se jawab dein to woh khud "Replied" ho jati hai; woh dobara likhein to khud wapas "New" ho jati hai.

Automations

Automation ka matlab: "jab ye ho, to khud ye kar do". Jaise — koi naya contact bane to usay welcome email jaye, teen din baad doosra email jaye, aur agar woh pehla email khol le to usay "interested" tag lag jaye.

Trigger — kis baat par shuru ho

• Naya contact bana
• Koi tag laga
• Kisi list mein shamil hua
• Campaign khola
• Link click kiya
• Campaign nahi khola (itne ghanton tak)
• Ek muqarrar tareekh

Steps — phir kya ho

• Email bhejo
• Intezaar karo (minute, ghante, din ya hafte)
• Shart dekho — poori ho to aage barho, warna ruk jao
• Tag lagao ya hatao
• List badlo
• Unsubscribe kar do

A/B testing

Do subject lines mein se behtar kaun sa hai, ye andaze se nahi, aazma kar maloom karein. Platform aap ki list ka thora hissa lay kar aadhe ko A aur aadhe ko B bhejta hai, phir jo jeeta woh baqi sab ko bhejta hai.

1. Campaign banate waqt A/B test on karein.
2. Version A aur B ka subject likhein.
3. Chunein ke kitne hisse par test karna hai — aam tor par 20%.
4. Chunein ke kitni der intezaar karna hai — aam tor par 4 ghante.
5. Waqt poora hone par jeetne wala khud baqi list ko chala jata hai.

Team members

Team mein apne saathi add karein aur har ek ka role chunein. Role tay karta hai ke woh kya dekh aur kar sakta hai — jaise koi campaigns bana sake magar SMTP settings na chhu sake.

Apna role bhi bana sakte hain: kaun si cheezein us role mein hongi, ye tick kar ke chunein.

Dhoondna aur record dekhna

Upar wale search box mein kuch bhi likhein — email address, naam, subject line — aur woh contacts, campaigns, inbox messages, templates, automations, lists, tags sab mein ek saath dhoondta hai. Tareekh ki had bhi laga sakte hain.

Email log

"Falan shakhs kehta hai usay email nahi mila" — is sawal ka jawab Email Logs mein hai. Har bheje gaye email ka record: kis ko gaya, kab gaya, kaamyab hua ya nahi, aur nakaam hua to kya wajah thi.

Activity

Activity mein likha hota hai ke aap ke account mein kis ne kya kiya aur kab — contact delete hua, campaign cancel hua, SMTP password badla. Ye record na badla ja sakta hai na mitaya, isi liye qabil-e-etibaar hai.

Plan comparison

Kaun se plan mein kya milta hai, poori tafseel:

Had khatam hone par platform aap ko pehle se bata deta hai — kaam beech mein ruk nahi jata. Upgrade karne par nayi had foran lag jati hai.

Aam masail